Terms and Conditions


This is the user agreement, which governs your use of this white label site and the purchase by you of the services and products provided on this site. This white label site is owned and operated by Last Minute Network Limited ("lastminute.com", "we", "us"), we are operating on behalf of Emirates. However not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party.

General Section - please note that this section relates generally to your use of this white label site and to all products purchased.

  1. Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the site. We will not allow you to purchase any products from the site unless you have confirmed that you have read these terms.
  2. All products sold through this site are not an offer by lastminute.com operating on behalf of Emirates Airline to sell any product, but an invitation to you to make an offer to our suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. We will send you an e-mail confirming the contract when you have purchased from the website.
  3. Where your contract is not with lastminute.com but with a third party supplier such as a hotel, lastminute.com may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.
  4. You undertake to us that the details you give to us while using the website are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.
  5. We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.
  6. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required in operating lastminute.com there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on the site being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.
  7. lastminute.com does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.

Specific Terms - Please note these terms only relate to the purchase of the specific products to which they relate. Please note if there is a conflict or ambiguity between these Special Terms and the General Terms the Special Terms shall prevail:

Click below for Terms and Conditions relating to:



A. Data Protection and Privacy Policy - updated 5th December 2006

Your trust is our most important asset. So at lastminute.com we are very serious about protecting your privacy. If we ask for information about you, we take all possible steps to keep it safe.

We collect personal information from our users to provide them with a range of services, to increase the efficiency of our sites, to identify personal preferences, for market research and for record keeping purposes.

We may use this information to tell you of changes to the site (and any changes to this policy will be posted here).

We may also use the information to communicate with you and to let you know about products and services in which you may be interested, from Associated Newspapers, from other Daily Mail & General Trust companies and from carefully chosen, reputable and trustworthy third parties.

This will only be done with your consent. With your consent, we may supply personal information to third parties.

We may also provide them with overall statistics about customers and visitors to our site. The latter will not include information that could personally identify you.

We reserve the right to access and to disclose personal information to comply with applicable laws and lawful government requests, to operate our systems properly or to protect either our users or ourselves.

We guarantee this for all Associated web sites. This may not be the case for other sites we link to.

What information do we need?

  1. To provide the services you want, we need to know your interests. We find out by asking you, by reading your comments and by looking at which are the most popular areas of the site. This may involve the use of cookies - small snippets of data stored on your computer by your web browser. Cookies help us deliver a more personal service when you visit us again.
  2. If you enter a contest or promotion we ask for your name, address and e-mail address. This is so we can run the contest effectively and tell you if you have won.
  3. If you order a product or services from us, we will need you to input your name, e-mail address, delivery address, credit or debit card number and expiry date. Sometimes we may ask for your telephone number to be forwarded to the couriers who may deliver your order. These details allow us to process your orders efficiently.
  4. If you use our "e-mail a friend" service, we ask for the friend's name and email address. We then send an automatic, one-time e-mail inviting your friend to visit us. Details of this transaction are stored only to send that one-time e-mail or to track complaints of mischievous use. Your friend may email ekhotels@lastminute.com to ask that it be deleted.

Correcting or updating your information

Should your personal information change (e.g. your postcode), or if you no longer want services you have signed up for, email ekhotels@lastminute.com requesting that we correct, update or remove the data you provided.

More about cookies

Most browsers accept cookies automatically, but you can set your browser to prevent this. If you choose not to accept our cookies, some services on our web site may not be as quick or responsive as they might. If you wish to receive information about how to opt out from receiving cookies, email ekhotels@lastminute.com

Your consent

By using this web site, you agree that we may collect and use information as described in this policy. We will always make clear how we do this, and allow you to tell us whether and to whom your information may be disclosed.

To comply with British and European Union laws, we have to make clear that your details may be supplied to third parties, possibly outside the European Economic Area.

Information may also be sent outside the European Economic Area for processing, either by ourselves or by other companies. By using this site you consent to both of the above types of transfer.




B. Hotels

Please note: Photo identification of the person whose name is on the booking must be provided when checking in.

Hotel Cancellations / Amendments

In the event that you would like to cancel or amend your hotel booking, the hotel's cancellation policy will be available on your confirmation email or as stated at the time of booking.

If the cancellation policy is not displayed within your confirmation email and you wish to cancel your reservation, it is your responsibility to notify lastminute.com verbally or in writing at least 48 hours prior to the expected check in date.

lastminute.com applies an administration charge fee of £20 per booking for any modifications, changes or cancellations to your reservation. This will be regardless of the price of your reservation.

In addition to the lastminute.com charges, most hotels may also have a penalty or cancellation fee for any changes or cancellations to reservations. This can be calculated from the date of amendment / cancellation to the date of arrival, alternatively one set fee. Customer Services will advise you if you decide to proceed with the changes.

  1. If you send us your cancellation in writing, cancellation is not immediate, lastminute.com will respond to you within 6 hours of receipt of your email. Please note that individual hotel cancellation policies can vary. Please take this 6 hour turn around time into consideration when putting your cancellation in writing.
  2. All hotel discounts advertised are based on the discounts from the full "rack rate" including VAT and are correct at the time the offers are first advertised on any Channel. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.
  3. "Rack rate" is the rate published by a hotel which is the maximum it will charge for any room.
  4. If you wish to cancel your hotel room, please contact us through our contact forms. In the event of cancellation for whatever reason you shall be liable to pay lastminute.com an administration fee of £20. This could be in addition to any cancellation charge any hotel may impose.
  5. Prices stated are on per room, per night basis and include VAT unless otherwise stated.
  6. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.
  7. Unless otherwise stated, breakfast, lunch and dinner are not included.
  8. Star ratings may differ according to the country where the hotel is located and are out of the control of lastminute.com. Therefore lastminute.com cannot be held responsible for any misconceptions relating to star ratings.
  9. Please note foreign hotel room advertisements displayed on the UK website of lastminute.com may have room rates identified in both GBP sterling as well as the local currency, or any other currency as requested by the specific hotel supplier. Unless stated otherwise, at the time of final payment, the room rate you will be charged by the hotel shall be as expressed in the local currency (or in any other currency as determined by the hotel) and not in GBP sterling. Please be aware any subsequent conversion of the local currency to GBP sterling by the hotel on your behalf may differ from the GBP sterling room rate advertised on the UK website of lastminute.com.



C. Miscellaneous

  1. You accept financial responsibility for all transactions made under your name or account.
  2. In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction.
  3. You must make sure that all the information you provide to us is true and accurate.
  4. You must not use the website for speculative, false or fraudulent bookings.
  5. Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied.

    Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.
  6. The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.
  7. The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.
  8. This user agreement is between you and lastminute.com and is governed by the laws of England and Wales.

If you wish to contact us on any issue detailed in these terms you may do so by contacting our customer services ("Customer Services") by any of the following methods:

1. by writing into our Customer Relations Department: lastminute.com Customer Relations Department, 4th Floor Victoria Gate, Chobham Road, Woking, Surrey, GU21 6JD;

or

2. by calling us on +44 1483 264325.

In order for us to assist with your query as quickly as possible, please make sure that you have your order number before you call us. In most cases we can only discuss order information with the person who made the booking, or one of the passengers on a booking.